We deliver efficient and personalised service
When it comes to submitting a claim, you can complete the form on this website, email customercare@abacus-insurance.co.za for assistance, call the toll free customer care line 0800 777 444 or go to the store where you purchased the product and policy from.
There is nothing so frustrating as paying for your insurance and then when something happens there are delays or the claim is not paid.
Make sure that when you buy the insurance with your television, laptop, etc. you complete all the information correctly. Incorrect information can result in problems at the time of a claim.
When it comes to claiming you may need to prove your loss. Keep all slips and certificates for any items you have purchased. This will help speed up the claim process.
When you submit your claim form ensure that you have all the documents that are asked for. Failure to send these documents can result in delays. Call customer care for the list of documents that you will need. These include:
If you have submitted your claim form and all the required documents, policies may be paid out as follows:
Funeral and credit life policy - 2 days
Credit goods and single asset - 5 days
PAXI parcel - 7 days
The claims team is there to assist you through the claims process. They are a dedicated team focused on making sure that you provide all the information for a fast and efficient claims process.